| Name of Group or Organisation
| Explain HOW the group seeks to safeguard the rights of the consumer
| Explain WHY the group seeks to safeguard the rights of the consumer
|
Group 1
Ombudsman
|
The Ombudsman investigates complaints made by people/members of the public about a government organization.
|
To protect consumers from unfair government policy and practice.
|
Group 2
Citizens Advice Bureaux
|
Provide free confidential information and advice to people about a query or complaint.
|
To help people get a fair deal, information about a query or problem free of charge.
|
Group 3
Broadcasting Standards Authority
|
The BSA investigates complaints from viewers/listeners, asks the broadcaster to comment on the complaint, then examines all the evidence and makes a decision.
|
To establish and maintain acceptable standards of broadcasting on all NZ radio and TV.
|
Group 4
Advertising Standard Authority
|
Determines whether an advertiser has breached the codes of practice.
|
To make sure that advertising is not misleading or deceptive.
|
Group 5
NZ Press Council
|
Investigates complaints made against a publication.
|
To provide the public with an independent forum for resolution of complaints against the press.
|
