TKI - Crafty Consumers: Solving Consumer Complaints: Case Studies [Social Studies Online]
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Crafty Consumers

Solving Consumer Complaints: Case Studies


Crafty Consumers

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Decide what rights the person has with reference to the Consumer Guarantees Act.

You bought a television from a friend and 2 weeks later, it stopped working. You can/cannot hold your friend responsible because the act says...

You bought a new pair of jeans and 2 months later the zip broke.
The consumer has the right to...

You as the consumer, bought a shirt from a factory shop that had a sign telling you that the goods on sale were seconds and non-refundable. When you got home, you noticed terrible stain marks.
The factory shop...

You ordered a pair of tramping boots from a mail order catalogue. When the boots arrived, they were the wrong colour. The seller refuses to take the boots back.
The seller has a choice/no choice but to take the boots back because the act says...

You bought a brand new computer. It broke a few months later. When you tried to have it repaired you were told that it was impossible because parts were not available.
The manufacturer has to then ... because the act states that ...

You bought a CD and when you played it, you discovered it was scratched. The shop owner refused to replace it as he had a sign indicating that CD's were not returnable.
The seller...

You bought a new desk and discovered that it was poorly made and unstable.

You bought a pen and discovered a few weeks later that it did not write properly...

You purchased a toy only to discover a few weeks later that you could have bought it for less at another shop...





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