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Decide what rights the person has with reference to the Consumer Guarantees Act.
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You bought a television from a friend and 2 weeks later, it stopped working.
You can/cannot hold your friend responsible because the act says...
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You bought a new pair of jeans and 2 months later the zip broke.
The consumer has the right to...
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You as the consumer, bought a shirt from a factory shop that had a sign
telling you that the goods on sale were seconds and non-refundable. When you
got home, you noticed terrible stain marks.
The factory shop...
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You ordered a pair of tramping boots from a mail order catalogue. When the
boots arrived, they were the wrong colour. The seller refuses to take the
boots back.
The seller has a choice/no choice but to take the boots back because the act says...
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You bought a brand new computer. It broke a few months later.
When you tried to have it repaired you were told that it was impossible
because parts were not available.
The manufacturer has to then ... because the act states that ...
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You bought a CD and when you played it, you discovered it was scratched. The
shop owner refused to replace it as he had a sign indicating that CD's were
not returnable.
The seller...
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You bought a new desk and discovered that it was poorly made and
unstable.
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You bought a pen and discovered a few weeks later that it did not write properly...
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You purchased a toy only to discover a few weeks later that you could have
bought it for less at another shop...
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This material has been produced by UNITEC Institute of Technology
under contract to the Ministry of Education.
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