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Name of Customer: _____________________
Address: ______________________________
Phone: __________________
Date complaint received ____ / _____ / _____
Person receiving the complaint: ________________________
How was the complaint received?
Phone In Person In writing
Describe the goods or service:
Describe the problem/complaint:
What does the customer want done?
What is the shop's policy for this complaint?
What is the agreed solution?
Action required:
Date action to be completed _____ /_____ / _____
RECORD OF ACTION TAKEN
Action:
_____/_____/_____
Date complaint resolved
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Signature
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under contract to the Ministry of Education.
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