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Task: Visit a local company or organisation and find out how customer
complaints are handled. Complete the REPORT form.
Name of company/organization consulted:
_______________________________________
Position of person with whom you spoke:
_______________________________________
Examples of complaints received by the company:
An explanation of how the company deals with complaints.
Steps taken by the company to keep their customers satisfied.
This material has been produced by UNITEC Institute of Technology
under contract to the Ministry of Education.
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