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Across
2. scripts
4. nonhuman
9. convenience
11. control
14. deskilling
17. McDonaldisation
19. individuality
Down
1. qualitative
2. irrationality
5. bureaucracy
6. optimum
7. franchise
8. quantification
9. calculability
10. predictability
12. rationalisation
13. standardisation
15. chain
16. efficiency
18. rationality
This material has been produced by UNITEC Institute of Technology
under contract to the Ministry of Education.
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